Waymo's fleet of autonomous robotaxis can navigate city streets and compete with human taxi drivers, but they become stranded when a passenger leaves a door ajar -- prompting the company to pay tow truck operators around $20 to $24 through an app called Honk just to push a door shut. The owner of a towing company in Inglewood, California, completes up to three such jobs a week for Waymo, sometimes freeing vehicles by removing seat belts caught in doors. Another Los Angeles tow operator said locating stuck robotaxis can take 10 minutes to an hour because the precise location isn't always provided, forcing workers to search on foot through narrow streets too narrow for flatbed rigs.

Tow operators also retrieve Waymos that run out of battery before reaching charging stations, earning $60 to $80 per tow -- rates that aren't always profitable after factoring in fuel and labor. During a San Francisco power outage last weekend, multiple operators received a flurry of retrieval requests as robotaxis blocked intersections across the city. One San Francisco tow company manager declined because Waymo's offered rate fell below his standard $250 flatbed fee.

Waymo said in a blog post that the outage caused a "backlog" in requests to remote human workers who help vehicles navigate defunct traffic signals. San Francisco Supervisor Bilal Mahmood called for a hearing into Waymo's operations, saying the traffic disruptions were "dangerous and unacceptable." A retired Carnegie Mellon engineering professor who studied autonomous vehicles for nearly 30 years said paying humans to close doors and retrieve stalled cars is expensive and will need to be minimized as Waymo scales up. The company is testing next-generation Zeekr vehicles in San Francisco that feature automatic sliding doors.

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