Comcast seems to have a systematic practice of telling customers that some repair will be gratis, then charging for it anyway — [ unless the customer has a recording to prove it ]( http://consumerist.com/2014/08/10/comcast-tells-customer-the-only-reason-hes-getting-bogus-charges-refunded-is-because-he-recorded-call/ ) .
Ссылка: https://stallman.org/archives/2014-may-aug.html#15_August_2014_%28Comcast%29