Bloomberg reports that Apple's long-promised overhaul for Siri "is facing engineering problems and software bugs, threatening to postpone or limit its release, according to people with knowledge of the matter...."
Last June, Apple touted three major enhancements coming to Siri:
- the ability to tap into a customer's data to better answer queries and take actions.
- a new system that would let the assistant more precisely control apps.
- the capability to see what's currently on a device's screen and use that context to better serve users....
The goal is to ultimately offer a more versatile Siri that can seamlessly tap into customers' information and communication. For instance, users will be able to ask for a file or song that they discussed with a friend over text. Siri would then automatically retrieve that item. Apple also has demonstrated the ability for Siri to quickly locate someone's driver's license number by reviewing their photos... Inside Apple, many employees testing the new Siri have found that these features don't yet work consistently...
The control enhancements — an upgraded version of something called App Intents — are central to the operation of the company's upcoming smart home hub. That product, an AI device for controlling smart home appliances and FaceTime, is slated for release later this year.
And Amazon is also struggling with an AI upgrade for its digital assistant, reports the Washington Post:
The "smarter and more conversational" version of Alexa will not be available until March 31 or later, the employee said, at least a year and a half after it was initially announced in response to competition from OpenAI's ChatGPT. Internal messages seen by The Post confirmed the launch was originally scheduled for this month but was subsequently moved to the end of March... According to internal documents seen by The Post, new features of the subscriber-only, AI-powered Alexa could include the ability to adopt a personality, recall conversations, order takeout or call a taxi. Some of the new Alexa features are similar to Alexa abilities that were previously available free through partnerships with companies like Grubhub and Uber...
The AI-enhanced version of Alexa in development has been repeatedly delayed due to problems with incorrect answers, the employee working on the launch told The Post. As a popular product that is a decade old, the Alexa brand is valuable, and the company is hesitant to risk customer trust by launching a product that is not reliable, the person said.
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