Most virtual meeting platforms these days include AI-powered notetaking tools or bots that join meetings as guests, transcribe discussions, and/or summarize key points. "The tech companies behind them might frame it as a step forward in efficiency, but the technology raises troubling questions around etiquette and privacy and risks undercutting the very communication it's meant to improve (paywalled; alternative source)," writes Chris Stokel-Walker in a Weekend Essay for Bloomberg. From the article: [...] The push to document every workplace interaction and utterance is not new. Having a paper trail has long been seen as a useful thing, and a record of decisions and action points is arguably what makes a meeting meaningful. The difference now is the inclusion of new technology that lacks the nuance and depth of understanding inherent to human interaction in a meeting room. In some ways, the prior generation of communication tools, such as instant messaging service Slack, created its own set of problems. Messaging that previously passed in private via email became much more transparent, creating a minefield where one wrong word or badly chosen emoji can explode into a dispute between colleagues. There is a similar risk with notetaking tools. Each utterance documented and analyzed by AI includes the potential for missteps and misunderstandings.

Anyone thinking of bringing an AI notetaker to a meeting must consider how other attendees will respond, says Andrew Brodsky, assistant professor of management at the McCombs School of Business, part of the University of Texas at Austin. Colleagues might think you want to better focus on what is said without missing out on a definitive record of the discussion. Or they might think, "You can't be bothered to take notes yourself or remember what was being talked about," he says. For the companies that sell these AI interlopers, the upside is clear. They recognize we're easily nudged into different behaviors and can quickly become reliant on tools that we survived without for years. [...] There's another benefit for tech companies getting us hooked on AI notetakers: Training data for AI systems is increasingly hard to come by. Research group Epoch AI forecasts there will be a drought of usable text possibly by next year. And with publishers unleashing lawsuits against AI companies for hoovering up their content, the tech firms are on the hunt for other sources of data. Notes from millions of meetings around the world could be an ideal option.

For those of us who are the source of such data, however, the situation is more nuanced. The key question is whether AI notetakers make office meetings more useless than so many already are. There's an argument that meetings are an important excuse for workers to come together and talk as human beings. All that small talk is where good ideas often germinate -- that's ostensibly why so many companies are demanding staff return to the office. But if workers trade in-person engagement for AI readbacks, and colleagues curb their words and ideas for fear of being exposed by bots, what's left? If the humans step back, all that remains is a series of data points and more AI slop polluting our lives.

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