Brother has rejected claims that its firmware updates intentionally disable printer functionality when third-party cartridges are installed. The controversy emerged after a YouTube video by Louis Rossman, which has garnered over 160,000 views, alleged the company had joined competitors in anti-consumer practices. The allegations stem from online reports, including a 2022 Reddit post claiming firmware update W1.56 disabled automatic color registration on a Brother MFC-3750 using non-Brother toner, rendering it "effectively non-functional."

In a statement to Ars Technica, Brother explicitly denied these accusations: "Please be assured that Brother firmware updates do not block the use of third-party ink in our machines." The company said it recommends genuine supplies for "optimal performance" and performs a "Brother Genuine check" during troubleshooting, which may have caused "misunderstanding."

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